Are you looking for our comprehensive terms and conditions? Then view the official General Terms and Conditions here.
We try to communicate our terms and conditions as transparently and clearly as possible. Is something not clear? Then please refer to our extensive terms and conditions for the definitions.
Volero is part of De Onlinewinkelier B.V.
Store address: Tielweg 26, 2803 PK Gouda, the Netherlands. (Please note: this is not a return address.)
Phone: 00800 1768 1768
Email: klantenservice@volero.nl
Chamber of Commerce: 67692680
NL VAT number: NL857133706B01
Our customer service is open Monday to Friday, 9am to 5pm.
These terms and conditions apply when you make a purchase from us. They are presented to you before checkout. This is important to us because they state who we are, what our working methods are and what we expect from you as a customer.
Our products contain as accurate and complete a description as possible. In addition, our products come with a clear price and truthful pictures. This way you will not be faced with unnecessary surprises. Do you still find an error or mistake? Please let us know.
The dimensions of rugs may differ slightly from those indicated on our website. This is especially common with handmade rugs or natural materials. Please allow for a margin of deviation of 3 to 5%.
When you place an order with us, you will receive an email confirmation of your order. If there is an error in the confirmation, please notify us as soon as possible. Once your order has been shipped, you will receive an email confirmation of this as well. With every order you will receive a packing slip where you can read all the necessary information about your order. A digital version of this can be found in your Volero account.
Is the product not what you were looking for? Then you can return it within 30 days of receipt. To do this, you must first register your return online. This can be done without giving any reason. Check our return conditions for more information.
Not sure yet whether you will keep the product? Then please be careful with it. Carefully unpack your order and examine the product as you would in a store. We only accept returns of products in new condition.
Have you registered your return online within 30 days? Then you will receive a return label from us with the return address. The cost of the return is paid by you, the customer. We want to keep our prices as low as possible and not burden our customers unnecessarily with return costs. We therefore choose to recover the return costs only from customers who actually return something.
Is the package larger than 175cm? Then we will arrange a collection in consultation with you. We expect the package to be neatly packed and ready for the parcel service with the return label attached.
We will send you an electronic receipt by email after you register the return, and schedule a collection with you if necessary. We cannot accept packages that are not packed or are poorly packed. Please make sure the package is ready for return as described above. Once we have received the product back at our warehouse, the product will be inspected. If it is not damaged or dirty, we will refund the purchase price minus any return costs within 14 days.
Unfortunately, not everything can be returned. We cannot accept products that have been used and/or are dirty. Please be extra careful with your purchase during the trial period.
All prices listed on the website include VAT. If you order below our free-delivery threshold, you pay for the delivery of the item. The applicable delivery costs are shown at checkout.
We ship what you bought. After your purchase we will let you know when you can expect your order. Do you have questions about delivery time or a product? Feel free to contact our customer service.
Legally, consumers have a right to warranty. We follow the general consumer guidelines.
An indication of the delivery time of a product is shown when you select the desired size. In addition, you will be notified by email when your order is complete. Unexpectedly, of course, things can change. You can check the current status of your order at any time.
When your order leaves our warehouse, you will be notified electronically. You can then digitally track your order all the way to your door. If a product is damaged in transit or lost before it reaches your home, we will investigate and do our best to find a suitable solution.
As long as your order has not been shipped, you may cancel your order. However, the cancellation is not final until we have confirmed it.
Please note that custom-made orders cannot be cancelled.
With Mastercard, Visa, PayPal, American Express, Apple Pay, Google Pay and Klarna, you can pay securely and easily. We do not charge any additional fees for payments made via these methods.
Not ideal, but it can happen. Please contact our customer service department as soon as possible. Describe the problem as clearly as possible and include pictures. Our customer service will then work with you to find the best solution.
We will do our best to solve problems for you. If we cannot solve the problem together, a third party can mediate. This could be legal assistance, a disputes committee or a competent court.
All agreements to which these conditions apply are governed by applicable European law.
If you have any questions about our terms and conditions, please feel free to contact us.
Rated 4.5 out of 5
Over 44,000 customers can't be wrong.
Free delivery from €89
Straight to your door. No surprises at checkout.
Pay later or in terms
Take your time. Order now,pay when it suits you.
Over 5,000 rugs
From runners to XL, plain to bold. There's always a match.
